1. 我什么时候可以加入付款计划?
- 4月1日——暑期计划开始注册
- 6月1日——秋季计划开始注册
- 11月1日——春季计划开始注册
2. May I enroll in a payment plan for prior term or future term charges?
Payment plans are term specific and cannot be used to pay prior or future terms.
3. 每学期是否可以有一个以上的付款计划?
每个学生每学期只允许一个付款计划.
4. 如果我的付款被拒绝怎么办?
如果你每月的分期付款因任何原因被退回, Nelnet will notify the 计划的主人 and student via email and will reattempt to process the monthly installment from the 账户 provided. The reattempt will occur on or around the 5th of the month for the 5个月和暑期计划. The reattempt will occur on or around the 20th of the month for the 6个月计划. 如果重新尝试的付款被返回, your payment plan will automatically terminate without any further notice to you. Upon termination, all unpaid balances will be immediately due and payable to SMU. Furthermore, we reserve the right to refuse your participation in future Nelnet payment plans.
If a payment returns, Nelnet Campus Commerce will assess a $30 returned payment fee.
5. 如果我的付款计划违约怎么办?
如果您的付款计划因两次退货而终止, 您不再有资格选择未来的付款计划.
6. 如果我的结余尚未确定,我可否加入付款计划?
是的, 你可以加入一个付款计划, 甚至在参加任何课程之前, 根据估计的数量. Please refer to “How to Calculate the Amount of your 付款计划 Before your Student Account Balance is Determined”, 以上.
7. 哪些费用可以包含在付款计划中?
所有学生帐户费用都可以包含在付款计划中. 杂项帐户费用必须直接支付给新大.
8. How do I update my bank 账户 or credit card information used for my payment plan?
Only 计划的主人s can change the Payment Method (the current bank 账户 or credit card used for scheduled payment plan installments). 在注册付款计划时请记住这一点. If you are a student, but not the 计划的主人, you will not be permitted to update the Payment Method. 如果学生是计划所有者, only the student (not the Authorized Payer) is permitted to update the Payment Method.
按照以下说明更新付款方式:
计划业主学生:
- 登录你的邮箱.SMU帐户
- 点击QuikPay菜单中的付款计划选项卡.
- 点击协议Id#
- 在大框中,付款方式旁边,点击 更改付款方式.
- 进行并保存更改.
计划拥有人的授权付款人
9. Once my payment plan is set up, do I need to log in each month to make my payment?
不,你的付款计划是自动付款的.
10. 我对我的付款计划有些疑问.
为您的付款计划提供帮助, please contact Nelnet Campus Commerce at 888-470-6014 from 7am-9pm Monday–Friday CST and 9am-2pm on Saturdays CST. 您也可以通过电子邮件联系学生财务服务 Enrol_serv@hth-ope.com 或于周一上午9点至下午4点致电214-768-3417, 周二, 周四和周五,周三上午10点到下午4点.